CLIENT STORY

Scaling for good: IBM's CSR transformation

Technology company IBM is dedicated to tracking 1 million volunteer hours with Benevity’s corporate purpose platform. While this goal may seem lofty — especially when engaging a global workforce — IBM is already well on their way to achieving it through an integrated volunteering program and dedicated executive buy-in.

 
 
  • Industry_Icon-01

    Technology company

  • Countries_Icon-01

    175+ countries

  • Employees_Icon-01

    260,000+ employees

  • Benevity_Products_Icon-01

    Benevity Products used:

    Spark, Versaic by Benevity

The challenge

COVID-19 was the catalyst for a lot of change. For IBM, this meant shifting how they worked and finding single solutions, scaled to meet multiple business needs. The entire company was challenged to create new frameworks and find ways to do more with less. This was no different for their social impact teams, who had to figure out how to create operational efficiencies while delivering on their CSR goal: increasing participation across a global workforce, to track 1 million volunteer hours. 

The solution

Executive buy-in

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Getting executives on board to support the programs was key to driving greater awareness and participation across the company. By showing executives how their social impact programs created shared value across the business, the team was able to garner strong executive buy-in and further integrate their programs into IBM’s culture. For example, volunteering was embedded directly into the company’s return-to-work strategy. 

Up-leveling a signature volunteer program

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As the IBM team continued to critically evaluate the best ways to scale for efficiency, they identified their comprehensive skills-based volunteering program as a key opportunity. Instead of in-person projects, they found virtual skills-based projects that engaged even more employees to get involved, regardless of location. Volunteer projects shifted to on-demand staffing, instead of through a lengthy waitlist process, enabling employees to get involved for longer and create even more impact. A win-win for employees, IBM and the nonprofits they supported!

Automate, automate, automate!

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By switching over to Benevity’s employee engagement solution, the IBM team was able to retire multiple legacy software tools and centralize their CSR program with one solution. They were also able to automate elements of their program like donation matching, volunteer rewards and impact reporting  — making it easier to run an inclusive and unified global program. Plus, the ability for their people to own their giving and volunteering experience in one place made it simple (and more fun!) for them to get involved, and for their program manager to sustain.

The result

Relaunching their program helped IBM:

  • Move from waitlists, to staffing projects on demand
  • Engage people in 12-15 virtual projects, instead of just 1-2 in-person projects
  • Decrease travel costs by almost 200%

By getting executives on board to support the program, and building out a comprehensive and efficient volunteering program embedded into the company’s return-to-work program, IBM’s social impact team feels confident they’ll hit their year-long goal of 1 million volunteer hours.

 

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