Support and Help Centers

Q: Does Benevity accept donations directly?

Benevity processes donations through its own end-to-end platform and partner foundations.

Q: I have a question about Benevity. How do I contact Benevity support?

Contact options vary by role: nonprofits can reach support through the Benevity Nonprofit Help Centre, users can access the Benevity user help center, and clients can contact the Client Technical Support team via B-Hive.

Q: I want to learn about Benevity's platform. Where should I start?

For enterprise companies, explore the Enterprise Impact Platform, request a demo, or try interactive demos. For nonprofits and charities, learn how Benevity works with and supports nonprofits, watch a nonprofit demo, register as a nonprofit, or reach out to Benevity's Nonprofit Causes team.

Q: How do I register or reclaim my organization's profile?

To register: identify your country, search for your organization, provide contact details, and submit documentation. If your organization already exists, you can apply to take ownership of the account or add subuser accounts.

Q: Is Benevity free for nonprofits?

Yes, nonprofits can register for free on the Benevity platform.

Q: How do I update my organization's name, banking, or profile?

Watch the full demo or refer to the Connect with Donors guide for instructions on updating your organization's information.

Q: I left my company and can't log in. How can I access my past donation records?

Submit a support request with your former employee ID and corporate email address. If you don't remember your ID, provide the name of a nonprofit you contributed to in the last year and the specific amount of that donation. Once your identity is verified, you will receive a secure, time-sensitive link to download your tax receipts and donation history.

Q: I want my donation to go to a specific nonprofit. How do I make sure that happens?

To ensure your donation reaches the right organization: search by unique identifier (tax ID number like EIN, BN, or Registered Charity Number), use the 'leave a comment' field to specify a program or initiative under an umbrella organization, or contact support if you can't find your nonprofit.

Select your role to access our Help Centers or contact the right support team.

causes & Nonprofit support

I am with a nonprofit or charity organization.

Select this for help with your organization’s profile, regaining access or questions about checks.

Get nonprofit support

User & Employee support

I use Benevity at my workplace.

Select this for help with your personal donations, tax receipts, payroll giving or logging hours.

Get user support

Admin support

I am a Benevity admin for my company.

Select this if you manage the Benevity platform for your company.

Get admin support

Common questions about Benevity

Does Benevity accept donations directly?

Benevity processes and distributes donations on behalf of our 950+ clients through our own end-to-end platform.

All contributions, whether from corporate matches, employees or the public via branded donation portals, flow through a network of partner foundations. These foundation partners handle the tax receipts and securely disburse the funds to global nonprofits.

I have a question about Benevity. How do I contact Benevity support?

‍‍If you are a nonprofit looking for support from Benevity, you can find support via the Benevity Nonprofit Help Centre.

If you are a Benevity user, you can select the ‘help’ option in the top right of your Benevity screen, or choose Help/Support in the More menu in the Benevity app.

If you work for a Benevity client as a program administrator, you can contact the Client Technical Support team via B-Hive.

I want to learn about Benevity’s platform. Where should I start?

Benevity for enterprise companies

Companies interested in using Benevity to reach their impact goals should explore our Enterprise Impact Platform and request a demo.

Not ready to talk to sales? Check out our interactive demos.

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Benevity for nonprofits and charities

Nonprofits interested in joining the Benevity network can learn more about how Benevity works with and supports nonprofits, watch a nonprofit demo and register as a nonprofit.

Questions? Reach out to Benevity's Nonprofit Causes team.

Common questions from nonprofits

How do I register or reclaim my organization’s profile?

To register your nonprofit, an authorized representative simply needs to:

Identify your country;
Search for your organization;
Provide contact details; and
Submit documentation.

If you are unable to log in but your organization is already registered, you can apply to take ownership of the account or have the current primary user add subuser accounts for additional access.

Is Benevity free for nonprofits?

Yes, Benevity is free for nonprofits to register and join the platform.

How do I update my organization’s name, banking, or profile?

Watch our full demo to see the Benevity Causes Portal in action.

To ensure accurate donation processing and account security, update your details, logo and projects by following our Connect with Donors guide.

Common questions from users of Benevity

I left my company and can’t log in. How can I access my past donation records?

If you no longer have access to your corporate email or your employee engagement portal, our support team can help you get your records. To protect your data and verify your identity, please submit a support request with the following information:

Your former employee ID and corporate email address
Alternative verification: If you don't remember your ID, please provide the name of a nonprofit you contributed to in the last year and the specific amount of that donation.

Once your identity is verified, we will provide a secure, time-sensitive link for you to download your tax receipts/donation acknowledgements and donation history.

I want my donation to go to a specific nonprofit. How do I make sure that happens?

To ensure your donation reaches the right organization or a specific initiative:

‍Search by unique identifier.‍

The most accurate way to find a nonprofit is to search by its official tax ID number (e.g., EIN in the US, BN in Canada or Registered Charity Number in the UK). This is a unique identifier that ensures you aren't donating to a similarly named organization. This is helpful if an organization’s legal name is different from its "Doing Business As" (DBA) name.

‍Use the "leave a comment" field.‍

Many projects or local initiatives accept donations under the tax ID of a larger "umbrella" organization. If you find the main organization but not the project, look for a comment box during the donation process. You can leave a note here, including which program or initiative you want your funds to support.

‍Can’t find your nonprofit?‍

Depending on your company’s program, you may be able to nominate an organization to join Benevity’s Causes Portal. Look for the "Nominate a Cause" link (often found under Quick Links) to submit a nomination. If this option is not available, it may mean your program is limited to specific organizations.