AI and the Future of CSR: Benevity’s Human-Centered Approach
Speakers
Ian Goldsmith
Rita Michaud
Candace Worley
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CSR teams are stretched thinner than ever — balancing growing expectations with limited time and resources. AI is transforming that reality. Beyond automation, it’s reshaping what’s possible — freeing teams from manual work so they can focus on strategy, relationships and real, measurable impact.
Join Benevity’s Ian Goldsmith, Chief AI Officer, Candace Worley, Chief Product Officer, and Rita Michaud, Manager, Product Marketing, for an inside look at how Benevity is applying responsible, human-centered AI to help CSR teams scale and nonprofits realize true impact — automating what’s manual, streamlining what’s complex, and unlocking more time for strategic, purpose-driven work.
Through real use cases and live sneak peeks, you’ll see how AI is transforming Benevity’s platform and shaping the next era of corporate impact.
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- AI can turn “paperwork vs. purpose” into “capacity for impact.”
AI isn’t about replacing CSR roles — it’s about eliminating the repetitive tasks that pull teams away from strategy and relationships. By automating things like admin, reviews and data wrangling, AI acts like a “time machine,” freeing already stretched CSR teams to spend more of their limited capacity on stewardship and meaningful impact, not busywork. - The real unlock isn’t just efficiency — it’s superhuman insight and action.
Beyond speeding up existing workflows, AI enables things humans simply can’t do at scale: analyzing years of CSR data, spotting patterns in giving, volunteering and granting, and turning a system of record into a system of action. With agentic AI working in the background (and humans in the loop), CSR leaders can move from reactive reporting to proactive, insight-driven decisions. - Practical AI use cases are already live — and they give teams time back.
This isn’t just a future vision. Benevity has announced 2 new AI features in beta: AI for External Match Requests (EMRs) and AI summaries for grant application reviews. These kinds of use cases chip away at the thousands of hours spent on manual review and open up more space for strategic work and more equitable access for nonprofits. - Human-centered, responsible AI is a product choice, not a tagline.
Benevity’s approach to AI is anchored in governance, ethics and client trust. The partnership between Chief AI Officer and Chief Product Officer creates a healthy tension between “what’s possible” and “what’s truly valuable and safe for clients.” - CSR leaders don’t need all the answers on AI — but they do need to start experimenting.
The invitation isn’t “let AI make your decisions,” it’s “use AI to mine your data, surface trends you’d otherwise miss, and prototype new ways of working.” Playing with AI tools in low-risk ways builds literacy and confidence. The mindset shift: don’t be afraid of AI, but stay firmly in the loop — use it to inform and augment human judgment, not replace it.
